Call Center and Contact Center Outsourcing to the Philippines
With the excellent English skills of the Philippines and the very high standards set by Shadow Solutions we can support your business via Phone, Email, Web Chat, Social Media, in fact pretty much any communications channel you can think of.
We offer a wide range of solutions from cost effective answering services to complex sales and helpdesk solutions. We have already developed a sophisticated call and customer management system that is free to use or we can work with your systems.
Call & Contact Center Outsourcing. Voice, Chat, Email, Social Media. Helpdesk & Support. Shared Services or Dedicate Staff.
You might need help with reaching new customers & increasing sales or servicing & supporting existing clients or making your business as efficient as possible by outsourcing essential low value business processes.
We can support both your Front Office and Back Office Operations.
Our People become your Virtual Team in the Philippines.
We can act as an overflow service or a complete solution to help you manage your clients, your business needs, your costs. Whether it is inbound or outbound communications management, administration support or more specialist tasks we are here to help. You can take advantage of our in-house skills across sales, marketing, customer service, administration jobs. You name it – we can help!
Our solutions are as flexible and scalable as you need. You can start with shared services or part-time staff and scale when you need. Or you can start with a dedicated team – your call.
Our Services Include
Customer Service Outsourcing
Call Center Outsourcing, Contact Center Outsourcing, Outsourced Help Desk, Inbound and Outbound Phone Call Answering and Support, Email Inbox Support Outsourcing, Web Chat Support Outsourcing, Social Media Support Outsourcing, eCommerce Support Outsourcing, First and Second Level Support Outsourcing, Product Information Outsourcing, In House Support Outsourcing
Business Process Outsourcing
Admin Support Outsourcing, Outsourced Services, Business Process Support Outsourcing, Administration Support Outsourcing, Data Processing Outsourcing, Data Entry Outsourcing, Back Office Outsourcing, Front Office Support Outsourcing, Billing and Collections Outsourcing, Form Processing Outsourcing, Records Management Outsourcing
Sales & Marketing Outsourcing
Inbound Sales Calls Outsourcing, Outbound Sales Calls Outsourcing, Inside Sales Outsourcing, Email Management Outsourcing, Web Chat Sales Outsourcing, Sales Administration Outsourcing, Order Taking Outsourcing, Re-Orders Outsourcing, Order Systems Database Management Outsourcing, Sales Questions Outsourcing, Marketing Services Outsourcing
Lead Generation Outsourcing
Lead Sourcing Outsourcing, Lead Qualification Outsourcing, Telephone Marketing Outsourcing, Telemarketing Outsourcing, Cold Calling Outsourcing, Email Marketing Outsourcing, Social Media Marketing Outsourcing, Web Chat Leads Outsourcing, Appointment Setting Outsourcing, Hot Leads Transfer to Sales, CRM Data Management Outsourcing